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At thickcanvasapron, we are committed to maintaining transparent, standard-compliant, and structured commercial processes. This Refund and Return Policy outlines the cancellation rights, return procedures, and reimbursement frameworks governing all purchases made via www.thickcanvasapron.com by our clientele across Europe and the United States.
1. Statutory Right of Withdrawal (European Union Clientele)
In strict compliance with European consumer protection legislation, customers residing within the European Union possess a legal Right of Withdrawal spanning 14 calendar days.
- Cancellation Period: You have the right to cancel your purchase contract without providing any justification within 14 days from the date on which you, or a designated third party, physically receive the item.
- Notification Procedure: To exercise this legal right, you must inform us of your decision via an unequivocal written statement sent to our dedicated service desk at canvas@thickcanvasapron.com before the 14-day window expires.
2. Centralized Return Processing
To ensure rigorous quality control and direct brand assessment, all authorized returns are managed and inspected directly at our centralized studio and fulfillment facility in Mexico City.
Prior to dispatching any parcel, you must contact our team to obtain an official Return Merchandise Authorization (RMA) reference and the detailed shipping instructions. Items returned without prior coordination and an authorized RMA will not be processed.
- Return Address: All regional returns (from Europe and the United States) must be dispatched to our main operational base: thickcanvasapron, Av. Paseo de la Reforma 250, Col. Juárez, Cuauhtémoc, Ciudad de México, CDMX, México, C.P. 06600.
- Return Costs: Unless an item arrives with verified material flaws or functional defects, the direct shipping and logistics costs associated with returning the item to our centralized studio remain the responsibility of the consumer.
3. Defective, Flawed, or Damaged Items
If a piece arrives exhibiting clear functional flaws, structural degradation, or transit-inflicted damage, customers within Europe and the United States are fully protected under our streamlined, simplified evidence framework.
- Reporting Protocol: Please notify our assistance desk at canvas@thickcanvasapron.com within 14 days of delivery, providing your order reference number and clear descriptions of the issue.
- Simplified Evidence Resolution: To ensure efficiency and customer satisfaction, you are only required to submit clear photographic or video evidence demonstrating the defect via email. Once verified by our team, we will immediately process either a complete financial reimbursement of the order total or arrange a priority replacement dispatch. There is no structural requirement for you to ship the damaged article back to our facility in Mexico.
4. Extended Logistics Delays & Non-Delivery Refund Policy
We partner with premium global express carrier networks, utilizing priority frameworks via DHL, FedEx, and UPS Priority. Standard delivery typically spans 5 to 12 business days following operational dispatch under standard conditions.
- In the event that a shipment significantly exceeds our standard specified transit window, our team will launch an official tracer investigation with the respective carrier.
- Following the formal confirmation of delivery failure or critical transit loss from the carrier network, we will execute a complete financial refund of your purchase or arrange a secondary replacement dispatch depending on your preference.
5. Reversals and Financial Settlement Processing
All approved reimbursements are processed systematically back to the original funding source utilized during checkout.
- Supported Transaction Methods: Financial refunds will be directed back to your original credit/debit card (Visa, Mastercard, American Express) or your contactless electronic wallet (Apple Pay, Google Pay) managed via our secure payment processor, Stripe.
- Processing Timeline: Once our team issues the reimbursement confirmation, the funds are typically credited back to your account within standard banking clearing periods (usually 5 to 10 business days), depending on your individual financial provider’s internal protocols.
6. Brand Contact Framework
For all return authorizations, evidence submissions, or general policy enquiries, please communicate directly with our support desk:
- Brand Identity: thickcanvasapron
- Digital Domain: www.thickcanvasapron.com
- Operational Base & Studio: Av. Paseo de la Reforma 250, Col. Juárez, Cuauhtémoc, Ciudad de México, CDMX, México, C.P. 06600
- Dedicated Support Email: canvas@thickcanvasapron.com
- Official Support Telephone: +52 55 8526 4739