Shipping Policy

This Shipping Policy outlines the logistical frameworks, operational timelines, and delivery protocols applied to all transactions processed on www.thickcanvasapron.com. We are committed to maintaining a transparent, professional, and standard-compliant distribution network for our clientele across Europe and the United States.

1. Dispatch Location and Origin

All items offered on our platform are maintained, processed, and dispatched directly from our operational base and studio located in Mexico:

Dispatch Facility Address: thickcanvasapron Av. Paseo de la Reforma 250, Col. Juárez, Cuauhtémoc, Ciudad de México, CDMX, México, C.P. 06600

2. Carrier Partners and Target Destination Regions

We offer dedicated international shipping routes exclusively to the following geographic sectors:

• Target Regions: Europe and the United States.
• Logistics Infrastructure: To ensure systematic handling and reliable delivery, we partner with reputable global courier networks, utilizing priority express services such as DHL Priority, FedEx Priority, and UPS Priority.

3. Transit Windows and Milestone Tracking

• Estimated Transit Duration: Standard international transit from our facility in Mexico to valid delivery addresses across Europe and the United States typically spans 5 to 12 business days under standard operational conditions. (Please allow an additional 1 to 2 business days for internal sorting and quality inspection before dispatch).
• Automated Tracking Notifications: To maintain complete communication transparency throughout the lifecycle of your delivery, our automated system will transmit milestone tracking updates to the email address provided during checkout at critical operational intervals:
  1. Upon initial carrier collection and dispatch from our studio facility.
  2. Upon arrival and customs clearance at key international transit processing hubs.
  3. When the shipment is assigned to local postal or courier services for final-mile delivery.

4. Delayed Shipment Assessment and Resolutions

While we strive to ensure timely transit, external variables within global transit lines (such as customs inspections or severe weather) may occasionally cause variance in estimated delivery windows.

• Investigation Protocol: If a delivery exceeds our standard specified transit timeframe, the client is encouraged to notify our support desk at canvas@thickcanvasapron.com. Upon notification, our logistics team will immediately initiate a formal tracer investigation with the designated carrier network.
• Resolution Framework: Following the formal opening of an inquiry with the carrier, we will review the real-time status of the package. Based on the objective verification and actual circumstances of the delay (such as a confirmed carrier loss or extreme transit failure), we will execute either a complete financial reimbursement of the order total or arrange a priority replacement dispatch at no extra cost to you.

5. Operational and Support Enquiries

For any queries regarding shipping origins, tracking data, or transit status, please communicate directly with our centralized assistance team:

• Brand Identity: thickcanvasapron
• Digital Domain: www.thickcanvasapron.com
• Dedicated Support Email: canvas@thickcanvasapron.com
• Official Operational Telephone: +52 55 8526 4739